Shipping & Returns
Shipping Policy
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The shipping cost and handling for online shopping at Brime is based on the location of the customer.
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We offer Free shipping is offered to customers in India.
For customers outside India, international shipping charges, as well as duties and taxes as applicable, are payable by the customer.
Handling or convenience charges may also apply.
Items will be sent to the address provided by you to the website. Make sure that you recheck the address before you confirm the order so as to avoid incorrect delivery.
We prefer to deliver to office or residence addresses.
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Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Brime. These interruptions include but are not limited to the transportation system, customs clearance issues, shipping carrier, or cardholder’s credit card bank delays.
A single service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our studio
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The delivery time for an order depends on the order itself. For made to measure, the process takes 25 days. We will update you with the tracking details within 48 hours of the items being dispatched. Deliveries will take place between 9.00 am and 6.00 pm IST unless otherwise specified.
Return & Exchange Policy
We do not entertain Returns or Exchanges as we are a make-to-order brand.
Each garment is hand made by our skilled artisans only after receiving an order.
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Returns and Exchange of any product is only possible under the following conditions and by way of a credit note.
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We closely inspect every piece of merchandise that leaves our store. If you feel your merchandise is damaged, you must let us know within 5 working days of receipt. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of color, choice or prints.
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If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.
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For return or exchange, call or write to us and we will schedule a pick up.
We suggest taking a video/pictures while opening the package in case there is damage.
Once we receive the returned product, it undergoes a quality check. Once approved new product will be shipped to you within 10 days from the date of approval from our QC team.
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All items to be returned or exchanged must be unused, unworn, unwashed and undamaged by you. Brime will not incur shipping or insurance charges on merchandise that is cancelled.
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The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. Brime reserves the right to refuse return or exchange in case of missing packaging.
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All returns will only be on credit basis. A credit note will be sent to the billing address provided by you.
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This amount will exclude shipping and handling charges. Exchange can only be in the form of repurchase via the credit note.
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If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.
Validity of the credit note will be 365 days from the date of issue of the credit note.
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